# Frequently Asked Questions ## ### 🎬 General Questions **Q: What is
Cinemage?** A: Cinemage is an AI-powered movie recommendation app that provides
personalized film suggestions based on your preferences, mood, and viewing
habits. Our intelligent system analyzes your responses to intuitive questions
and uses advanced AI to recommend movies tailored specifically for you. **Q: How
does Cinemage work?** A: Our app uses a unique approach: 1. Answer a series of
mood-based questions (about your feelings, company, time period, genre/style,
country of origin) 2. Our AI (powered by OpenAI) analyzes your responses 3. Get
3 personalized movie recommendations with explanations 4. See where each movie
is available to stream in your region 5. Fetch a new list of recommendations
with refrech button 6. Save favorites to your personal watch list 7. Explore
"Now Playing" movies and Upcoming releases 8. Discover monthly-changing curated
lists with 15 movies under unique themes — available offline for you to browse
anytime. **Q: Is Cinemage free to use?** A: Yes! Cinemage is completely free to
download and use. All features including AI recommendations, movie lists, and
personal watch lists are available at no cost. **Q: What makes Cinemage
different from other movie apps?** A: Cinemage focuses on emotional intelligence
and mood-based recommendations rather than just genre or rating-based
suggestions. Our mystical, intuitive interface helps you discover movies that
match your current feelings and state of mind. ## ### 🔐 Account & Setup **Q:
How do I create an account?** A: You can sign up using: - Google account - Apple
ID During registration, only your authentication credentials are used. Your name
or email address is no longer stored in our system. **Q: Do I need an account to
use the app?** A: While you can browse some features as a guest, creating an
account allows you to: - Save movie recommendations - Build personal watch lists
- Sync preferences across devices - Get more accurate recommendations over time
**Q: How do I change my region/country?** A: Go to Profile → Account Information
→ Country, then select your region. This affects which streaming platforms and
movie availability we show you. **Q: Can I change the app language?** A: Yes!
Currently we support English and Turkish. Go to Profile → Account Information →
Language to switch between available languages. **Q: How do I delete my
account?** A: Go to Profile → Account Information → Delete Account. - Note: This
action is permanent and cannot be undone. All your saved movies and preferences
will be lost. - Warning: Your session may expire during the deletion process.
Please log in again to complete the action. ## ### 🎭 Using the App **Q: How do
I get movie recommendations?** A: There are two ways: 1. **Mystical Journey**:
Tap the blue orb on the welcome screen and answer 4 intuitive questions about
your mood and preferences 2. **Quick Lists**: Choose from pre-curated lists like
"Now Playing," "Upcoming," or "Top 15" collections **Q: What if I want more
specific recommendations?** A: After completing the basic questions, you can
choose "Ask More Questions" to dive deeper with additional filters like: -
Preferred streaming platforms - Country of origin - Specific time periods - More
detailed genre preferences **Q: Why did the app recommend this specific movie?**
A: Each recommendation comes with a personalized explanation of why our AI
selected that movie based on your responses. You'll see this in the "Why did I
recommend this movie" section. **Q: How do I save movies to my list?** A: Tap
the heart icon on any movie card to add it to your personal watch list. You can
access your saved movies in the Lists tab. **Q: Can I see where movies are
available to watch?** A: Yes! Each movie recommendation shows available
streaming platforms for your region, including Netflix, Prime Video, Disney+,
Apple TV, and many others. ## ### 📱 Features & Functionality **Q: What are the
"Don't Miss These" and "Watch List" sections?** A: - **Don't Miss These**:
Curated selections of trending and noteworthy films - **Watch List**: Your
personally saved movies from recommendations and lists **Q: How do the "Top 15"
lists work?** A: These are expertly curated collections of films around specific
themes, genres, or criteria. Each list contains 15 carefully selected movies
with detailed information and streaming availability. **Q: Can I share movie
recommendations with friends?** A: Yes! You can share individual movies or your
entire recommendation results using the share feature in the app. **Q: Does the
app work offline?** A: Some features like viewing your saved movies work
offline, but getting new recommendations and checking streaming availability
requires an internet connection. **Q: How often are movie recommendations
updated?** A: Movie data and streaming availability are updated regularly. You
can always get fresh recommendations by answering the questions again. **Q: How
many recommendations can I get per day?** A: You can get up to 20 movie
recommendations per day. This limit is in place to prevent misuse and ensure a
fair experience for all users. ## ### 🔧 Technical Support **Q: The app is
running slowly or crashing. What should I do?** A: Try these steps: 1. Close and
restart the app 2. Restart your device 3. Ensure you have the latest app version
4. Check your internet connection 5. If problems persist, use Profile → Feedback
→ Report a Problem **Q: I'm not seeing movies available in my region. Why?** A:
Make sure you've selected the correct country in your profile settings.
Streaming availability varies significantly by region due to licensing
agreements. **Q: The AI recommendations seem inaccurate. How can I improve
them?** A: - Answer questions honestly based on your current mood - Try the
"More Details" option for additional questions - Use the feedback feature to let
us know what worked or didn't work - The more you use the app, the better it
learns your preferences **Q: I can't log in with Google/Apple. What should I
do?** A: - Ensure you have a stable internet connection - Check that your
Google/Apple account is active - Try using phone number authentication instead -
Contact support if the issue persists ## ### 🎯 Recommendations & Accuracy **Q:
Why do I keep getting the same movie recommendations?** A: Try varying your
answers to the questions or use the "Refetch" button to get different
suggestions. Our AI considers many factors, so slight changes in responses can
yield different results. **Q: Can I get recommendations for TV shows or
series?** A: Currently, Cinemage focuses exclusively on movie recommendations.
TV show support may be added in future updates. **Q: How does the AI understand
my mood and preferences?** A: Our system analyzes the images you select in
response to the questions, using advanced natural language processing and
machine learning to understand your emotional context, viewing situation, and
preference patterns. **Q: Are the IMDB ratings and movie information accurate?**
A: We source movie data from TMDB (The Movie Database), which provides reliable
and up-to-date information including IMDB ratings, plot summaries, and cast
details. ## ### 📞 Support & Feedback **Q: How can I contact support?** A: Use
the in-app feedback system: Profile → Feedback → Contact Us. You can optionally
enter your email address so we can respond to you, but this information is not
stored in our system. **Q: How can I suggest new features?** A: We love hearing
from users! Use Profile → Feedback → Send Feedback to share your ideas for new
features or improvements. **Q: Is my personal data safe?** A: Yes! We take
privacy seriously. We no longer store your name or email address in our system.
We only securely store your movie preferences and authentication credentials.
Please review our Privacy Policy for detailed information about how we collect,
use, and protect your data. We never sell personal information to third parties.
**Q: Can I rate the app or leave a review?** A: Absolutely! You can rate us
through Profile → Feedback → Rate Us, which will direct you to your device's app
store for leaving a review. --- **Still have questions? Contact us through the
app: Profile → Feedback → Contact Us.